FAQS FREQUENTLY ASKED QUESTIONS

How long in advance do I have to book your services

How long in advance do I have to book your services

How long in advance do I have to book your services

There is no set time frame, but the earlier the better.  The reason for this is because we accept a limited number of events per day or weekend.

How much is my décor going to cost

How long in advance do I have to book your services

How long in advance do I have to book your services

Every event is different...and it depends on the number or type of  items that you need. We recommend coming in for an appointment or send us an email in order to receive a quotation

Is installation included

How long in advance do I have to book your services

When is my décor going to be installed

Our delivery fee typically includes installation unless otherwise specified

When is my décor going to be installed

What happens if something I rented breaks

When is my décor going to be installed

We cannot guarantee in advance a specific installation day or time.  We work with your venue to determine when the space is available.  We love installing the day before, but sadly that is not always possible.

Do I have to provide a deposit

What happens if something I rented breaks

What happens if something I rented breaks

In order to guarantee the availability of your items for your event day, a deposit is required.

What happens if something I rented breaks

What happens if something I rented breaks

What happens if something I rented breaks

Sometimes this happens....a broken vase, or charger plate.  You are responsible for all broken items, even its your waiter that dropped a vase accidently.  Until we pick up the item the replacement cost is the responsibility of the client.

Is there an extra fee for overnight pick up

When do I have to provide my final quantities for rental items

Is there an extra fee for overnight pick up

Yes, typically pick up of rented items prior to 8:00 am the following day are subject to an additional $100.00 fee

What methods of payment do you accept

When do I have to provide my final quantities for rental items

Is there an extra fee for overnight pick up

We accept all major credit cards, debit card and cash.  Checks are not accepted.

When do I have to provide my final quantities for rental items

When do I have to provide my final quantities for rental items

When do I have to provide my final quantities for rental items

Quantities (ie: charger plates, number of centerpieces etc) need to be finalized at least 10 days prior to your event...especially if your quantities increase (in order to ensure availability)

What I want is not on your website

I have an inspiration picture of what I want

When do I have to provide my final quantities for rental items

Give us a call or send us an email....not everything is listed on the website.  Most of our work is customized as per the client....this may be the case with the item you are looking for.

I have an inspiration picture of what I want

I have an inspiration picture of what I want

I have an inspiration picture of what I want

Perfect! We love being challenged.  Bring it in for a quotation so we can discuss what elements are required to execute.  

When is my final payment due for my decor

I have an inspiration picture of what I want

I have an inspiration picture of what I want

Final payment is due 4 days prior to your event.  We have already started to prepare your items by that time.  We cannot install without finalization of your account